Refund Policy

1. Our Commitment to You

At Weebill Online, we vet our vendors, but we can't guarantee that products will always be perfect. After all, most of it is vintage, pre-loved or handmade. We want you to be satisfied with your purchase. If for any reason you are not happy, we're here to help.

This Refund Policy outlines the conditions under which refunds are issued and the process to request a refund.

2. Refund Eligibility

You are eligible for a full refund if:

• If the items is not as described and your vendor have not responded to your query within 72 hours, please contact us to submit your refund request within 7 days of your original purchase date, if:
• The product is new, unused and in its original condition (for physical products)
• You provide proof of purchase (order number or receipt)
• The product was purchased directly from our website

3. Non-Refundable Items

The following items are not eligible for refunds:

• Gift cards or store credit
• Downloadable digital products after they have been downloaded
• Personalized or custom-made items
• Items marked as "final sale" or "non-refundable" at the time of purchase
• Services that have already been rendered

4. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email us at [email protected] with your order number and reason for the refund
2. Wait for Confirmation: Our team will review your request and respond within 24-48 hours
3. Return the Item (if applicable): For physical products, you may be required to return the item. We'll provide a return shipping label if needed
4. Receive Your Refund: Once approved, your refund will be processed to your original payment method

5. Refund Processing Time

Once we receive and approve your refund request, we will process the refund within 5-10 business days.

Please note that depending on your payment provider, it may take an additional 3-5 business days for the refund to appear in your account.

6. Return Shipping

For physical products that need to be returned:

• We will provide a prepaid return shipping label for defective or incorrect items
• For change-of-mind returns, you may be responsible for return shipping costs and there may be a refund processing fee charged by the payment gateway provider, which may be passed on to you. Fabric cut to your requirements cannot be returned unless the vendor agrees. Please choose carefully and ask for samples before ordering fabrics by the metre.
• We recommend using a trackable shipping service for returns

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact your vendor directly. Since we don't expect vendors to have lines of running stock, exchanges are subject to availability and may be processed as a refund and new purchase.

8. Contact Us

If you have any questions about our Refund Policy, please contact us at: [email protected]